Tri-Cities Answering Service & Call Center
Essential Order taking services for the Durable Medical Equipment Industry

Answering - messaging - order taking

Never miss a call. Never miss an order.


24/7 live answering service for Business and Medical clients since 1993.

Tri Cities’ live telephone answering, messaging and order taking services are professional, affordable and reliable. Our highly trained, accent-free telephone answering secretaries handle your calls in the exact manner you have instructed, then efficiently distribute your messages, freeing you and your staff from time consuming conversations and paperwork.

Tri Cities can handle your overflow calls during company peak hours when your employees are tied up with customer service and need assistance, so you never miss a call. We also provide support after hours, on holidays, weekends, vacation, and during special events. No need to hire extra staff – you save time and money.

Our specialized software provides the telephone answering secretary with a view of your specific business information when your customers call. When your customers speak with a professional, friendly and responsive representative of your company every time they call, their confidence in you grows.

Message Services Include:

  • Accurate and informative messages

  • Ad response

  • Appointment setting

  • Alarm monitoring

  • Call routing

  • Call forwarding

  • Corporate answering

  • Custom answering

  • Help desk

  • Electronic message delivery

  • Live operators with no accent

  • Mail service

  • Message delivery to voicemail, cell phone, e-mail, text, fax or all

  • National answering

  • No longterm contracts

  • Order taking

  • Digital paging

  • Reminder service

  • Reservation taking

  • Toll-free numbers

  • Voice logger

  • Wake-up calls


Contact us today.
(707) 994-7427 or (800) 414-4614

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You can’t afford to miss telephone calls and the potential business they represent.


Affordable, Professional Telephone Answering Services

what we do

Our U.S.-based operators answer every one of your telephone calls, take messages and screen your after-hours calls. There is no equipment for you to purchase, no hook-up or set-up fee to pay. And, our service rates are very affordable.

how we do it

After answering your telephone calls, we process your messages per your instructions. We can hold some messages, and deliver others immediately to whatever device you prefer. Or, we will call your office or home and personally deliver your messages. We can even arrange to provide live answer services for your website.

quality assurance

We guarantee professional, personal, and reliable telephone answering service. Our telephone secretaries adhere to professional messaging standards set by the Association of Telemessaging Services International. We constantly monitor our lines and use uninterruptible backup power systems to assure the highest quality of round-the-clock answering for your business.

We are proud members of: