Durable Medical Equipment Services

Tri-Cities personnel are thoroughly trained to take messages for oxygen refills, take equipment repair requests, correctly transcribe questions, take new equipment orders, and then promptly direct these messages to the appropriate technician or respiratory therapist.

We provide the prompt, personal service your clients and referral sources want, while freeing your technicians and respiratory therapists from time consuming conversations and paperwork.

Messages and new orders for the following business day can be held or delivered as you direct. And, all messages and new orders are faxed to your branch the next business day, or as you direct.

Information taken for your Durable Medical Equipment orders includes:

• Referral Source and Phone Number
• Patient Name
• Patient Address
• Patient Phone Number
• Delivery Address
• Billing Address
• Date of Birth
• Social Security Number
• Medical Insurance Information
• Ordering Physician's Name
• Diagnosis
• 02 Sat
• Height and Weight
• Equipment Requested

Each message and new DME order also includes the Time Taken, Operator Identification Number, and On-Call Response Time. In the event a referral source is unable to provide certain information, the technician on call will be notified of the missing information, allowing the technician delivering the equipment to obtain the information for the branch upon delivery.

Please send me price information.

You can't afford to miss telephone calls
and the potential business they may represent.

TRI-CITIES Telephone Answering Service • 14210 Olympic Drive
P.O. Box 581 • Clearlake, CA 95422

TELEPHONE: (707) 994-7427 • TOLL FREE: (800) 414-4614 • FAX: (707) 994-7249 • EMAIL